We're currently partnering with Ninja Van to offer flat-rate islandwide delivery* within Singapore!
Alternatively, you can also opt to collect your order in-store at:
LUMINE SINGAPORE 6 Eu Tong Sen Street #02-20 The Central, Singapore 059817
*Subject to serviceable areas. Click here to view the list of restricted areas and postcodes. We are also unable to send to Postal Office (PO) box addresses.
Yes, we ship selected brands to Malaysia, Indonesia and Vietnam.
Selected brands: And Couture, drama H.P.France, CIEL'AIR, EUCLAID, haupia, LAVEANGE, mimi33, NAKAGAWA MASASHICHI SHOTEN, OSEWAYA, Re.Verofonna, WEGO, GRAYE, Purple & Pure and You Living
Shipping rates and estimated timeframes for orders placed before 3PM SGT (GMT +8):
• Free Click & Collect (The Central @ Clarke Quay) Please allow 1 - 2 business days for us to process your order
• S$6.00 Standard Delivery (3 - 5 business days)*
• Free shipping for orders $60 and above*
*Note: This delivery scheme does not apply to NARA products. You may refer to this link for more info on NARA delivery rates.
Malaysia, Indonesia and Vietnam Please refer to the rates and delivery timeframes here.
*International shipping rates will be calculated at checkout accordingly by the product(s) weight and location.
With heightened demand during COVID-19, please understand that the delivery of your package may be delayed due to unforeseen circumstances. If you need any help with the delivery of your package, contact us at firstname.lastname@example.org.
Definitely! Our 'Click and Collect' service allows you to pick up your online purchases the same day your order is placed. Simply select 'Local Pick up' at checkout and a notification will be sent to you when your items are ready for self-collection at our Clarke Quay Central flagship store.
*Pick up notifications may be delayed on weekends if our store is busy but will generally be sent out on the same day. Feel free to reach out to us if an order is urgent and we will prepare accordingly.
Our shipping fees are Duty Delivered Unpaid (DDU) and do not include taxes and import duties. Your parcel may be subjected to customs inspection and assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your package, you’ll be responsible to cover the fees before delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, any fees incurred for the return of the parcel (including but not limited to duties, taxes and return fees) will be payable by you before re-delivery can be arranged.
It depends. If your order is still being processed and hasn't left our fulfilment centre yet, we can and we will. Just contact us at email@example.com with your Order Number & New delivery information.
If your order has been dispatched and is with our delivery partner or delivered, we may not be able to retrieve it to change the delivery information. We recommend that you double check your order confirmation to ensure that all delivery information is accurate and complete and contact us ASAP if you need to make any changes!
Unfortunately, we cannot be responsible for a failed, returned or incorrect delivery due to incomplete or inaccurate delivery information provided. You may be charged additional fees if a re-delivery is required.
We accept all major credit and debit cards.
Products & Sizing
You can find details on each product on the product page! If you can't find the information you're looking for, you can ask us questions via WhatsApp chat (phone icon) at the bottom right of each page, or contact us at firstname.lastname@example.org.
You can take a look at our Size Chart to help find the right size for you! As every design cut and made uniquely, measurements are also available on each product's page to help you make your decision.
We try to change up our range periodically to keep things fresh so can't promise that a product will be restocked. However, if you have something you'd like us to bring back, let us know and we'll see what we can do!
We like to create new experiences everytime a customer shops with us, so some items are exclusive to our in-person store and may not be available online. You can use our search function to find similar products and/or discover something new!
If you need help finding a specific product, ask us in the chat box at the bottom right or email us at email@example.com.
Returns, Exchanges & Refunds
We're sorry you're not 100% satisfied with your order. All return & exchange requests are reviewed on a case-by-case basis, so if you have any issues with item(s) in your order, please contact us within 7 days of receiving your package at firstname.lastname@example.org.
Returns and exchanges will only be accepted if the original packing slip is presented and the product is unworn, unwashed, unaltered and in the original condition with original product packaging, tags and labels intact.
Sales items, intimates, swimwear, socks & earrings cannot be returned or exchanged.
1. All available brands and products in-store and online are entitled for point accumulation, unless otherwise stated.
2. Paid partnership, events and workshops are not eligible for points accumulation. LUMINE SINGAPORE reserves the right to withdraw point accumulations for promotions or limited-edition products at our discretion.
1. For instore information, we will need your Name, Email, Phone number, Date of Birth and Address.
2. For online information, we will need your Name, Email, Phone number and Address.
1. In your next login to our website at lumine.sg, simply ensure that your contact details are the same as your existing instore membership details (Name, Email and Phone number).
2. Proceed to shop online on our website lumine.sg and your points will be updated to your existing membership.
3. Your online purchase points will start accumulating with purchases made after 14th April 2022.
Unfortunately, we are not able to backtrack previous online purchases made before 14th April 2022. All purchases made after 14th April 2022 will be accumulated, thank you for kind understanding.
1.Please allow 3 working days for points to be updated after your purchase dates.
2. If you notice that you have not received any points with your online purchases after 3 working days, please kindly reach out to us at Whatsapp +65 9028 5383.
You can contact us through our contact page or email us at email@example.com and we'll be happy to assist you.