We're currently partnering with Ninja Van to offer flat-rate islandwide delivery* within Singapore!
Alternatively, you can also opt to collect your order in-store at:
LUMINE SINGAPORE 6 Eu Tong Sen Street #02-20 The Central, Singapore 059817
*Subject to serviceable areas. Click here to view the list of restricted areas and postcodes. We are also unable to send to Postal Office (PO) box addresses.
Depending on your chosen delivery option, orders placed before 3PM SGT (GMT +8) will take:
Click & Collect All orders: Free Timeframe: 1 - 2 business days
Standard Delivery Orders under S$60: S$6.00 Orders $60 and above: Free Timeframe: 3 - 5 business days
With heightened demand during COVID-19, please understand that the delivery of your package may be delayed due to unforeseen circumstances. If you need any help with the delivery of your package, contact us at email@example.com.
Unfortunately, we don't at the moment but are looking to soon! Follow us on Facebook and Instagram to find out when we do!
Unfortunately, we currently don't have the capacity to offer Same-Day Collection. We want to make sure your order is perfect before you bring it home! And that takes a bit of time. Your order should be ready within 1 - 2 business days, and we'll notify you when it is!
It depends. If your order is still being processed and hasn't left our fulfilment centre yet, we can and we will. Just contact us at firstname.lastname@example.org with your Order Number & New delivery information.
If your order has been dispatched and is with our delivery partner or delivered, we may not be able to retrieve it to change the delivery information. We recommend that you double check your order confirmation to ensure that all delivery information is accurate and complete and contact us ASAP if you need to make any changes!
Unfortunately, we cannot be responsible for a failed, returned or incorrect delivery due to incomplete or inaccurate delivery information provided. You may be charged additional fees if a re-delivery is required.
We accept all major credit and debit cards.
Products & Sizing
You can find details on each product on the product page! If you can't find the information you're looking for, you can ask us questions via WhatsApp chat (phone icon) at the bottom right of each page, or contact us at email@example.com.
You can take a look at our Size Chart to help find the right size for you! As every design cut and made uniquely, measurements are also available on each product's page to help you make your decision.
We try to change up our range periodically to keep things fresh so can't promise that a product will be restocked. However, if you have something you'd like us to bring back, let us know and we'll see what we can do!
We like to create new experiences everytime a customer shops with us, so some items are exclusive to our in-person store and may not be available online. You can use our search function to find similar products and/or discover something new!
If you need help finding a specific product, ask us in the chat box at the bottom right or email us at firstname.lastname@example.org.
Returns, Exchanges & Refunds
We're sorry you're not 100% satisfied with your order. All return & exchange requests are reviewed on a case-by-case basis, so if you have any issues with item(s) in your order, please contact us within 7 days of receiving your package at email@example.com.
Returns and exchanges will only be accepted if the original packing slip is presented and the product is unworn, unwashed, unaltered and in the original condition with original product packaging, tags and labels intact.
Sales items, intimates, swimwear, socks & earrings cannot be returned or exchanged.