Intellectual Property Rights, Software and Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to LUMINE SINGAPORE, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You are not permitted to publish, manipulate, distribute or otherwise reproduce in any way or format, the Content or copies of the Content supplied to you or which appears on the Site. You may not use any such Content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based of any Content supplied by LUMINE SINGAPORE. No license or consent is granted to you to use this trademark in any way or format and you agree to not use this without LUMINE SINGAPORE’s express prior written consent.
You may not attempt to gain unauthorised access to any portion or feature of the site, or any other systems or networks connected to the site, or to any of the services offered on or through the Site.
You may not impersonate any individual or entity, or to pretend, falsely state, or misrepresent your affiliation with any individual or entity.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the site or any other person’s use of the Site.
You may not post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.
Product Availability and Pricing
Products and services may be available exclusive online through the Site and are subject to availability. LUMINE SINGAPORE reserves the right to change quantities available for purchase at any time, even after you place an order. In the event that the product becomes unavailable and we cannot supply a product you ordered, you will be contacted via your registered email address and/or contact number.
Should an error in the price of any goods in your order be discovered, you will be contacted via your registered email address and/or contact number as soon as possible and given the option to proceed with your order at the correct price or to cancel it. If LUMINE SINGAPORE is unable to contact you, the order will be treated as cancelled and any funds received will be reimbursed accordingly.
Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition and such additional charges are clearly displayed where applicable and included in the ‘Payment Total’.
LUMINE SINGAPORE reserves the right to correct any errors, inaccuracies or omissions and to change or update any information regarding products, pricing, shipping payment terms and/or return policies at any time without prior notice.
While LUMINE SINGAPORE aims to ensure that product and pricing information and product images available on the Site are as accurate as possible, errors may occur. LUMINE SINGAPORE will not be responsible if information or images available on this site is not accurate, complete, current or error-free. Material on the Site is provided for general information only and should not be relied upon solely and any reliance on the material on this site is at your own risk.
Order Acceptance and Payment
When you place an order on the Site, you will receive an Order Confirmation email which serves only as an acknowledgement of LUMINE SINGAPORE’s receipt and does not constitute the acceptance of your order.
LUMINE SINGAPORE carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your order will not be accepted until this pre-authorisation check has been completed and your payment has been approved. Your payment card will be debited once your order has been accepted and goods will be dispatched thereafter.
Promotional Discount Codes
From time to time, promotional discount codes (“Discount Codes”) may be offered for your use, which may apply in respect of any, or certain specified, purchases made through this Site. The conditions of use relating to each Discount Code will be specified at the time of issue.
Returns, Exchanges and Refunds
LUMINE SINGAPORE accepts returns only for defective or incorrect items. If you believe you have received a defective or incorrect item, please contact us within 7 days of receiving your package at email@example.com with your order number and photograph(s). All return requests will be reviewed and considered on our discretion on a case by case basis.
You may be required to return an item to our fulfilment centre to receive a refund. LUMINE SINGAPORE does not take title to returned items until the item arrives at our fulfilment centre.
Click here for more information on our Returns Policy.
If there are missing items in your order, please contact us within 7 days of receiving your package.
Delivery costs will be charged in addition and are clearly displayed where applicable and included in the ‘Payment Total’. Click here for more information on Shipping.
Orders are processed and dispatched from our fulfilment centre to our local delivery partner, at which point the risk of loss and title for the items are passed to you. Any delivery dates stated during the order and fulfilment process are estimates only and neither LUMINE SINGAPORE nor our delivery partner(s) shall be liable for any delay howsoever caused.
You shall be responsible for ensuring that the address provided for the delivery of your order is correct, accurate and complete. Neither LUMINE SINGAPORE nor our delivery partner(s) shall be liable for delays, incorrect or failed deliveries due to incorrect, inaccurate or incomplete information provided.
In the event of a bounced package, you will be contacted via your registered email and/or contact number. Storage costs and/or further delivery costs may be incurred, or your order may be terminated if you repeatedly fail to take delivery of the package. Bounced packages that are unclaimed after 6 months from date of purchase will be deemed LUMINE SINGAPORE’s property and no compensation will be offered as sufficient response time has been given.
Termination & Fraud Protection Policy
LUMINE SINGAPORE reserves the right to terminate an Order at any time, with written confirmation if (1) you do not make payment when it is due; (2) you do not, within reasonable time given, provide information necessary to supply the product (for example, delivery address); (3) you do not, within reasonable time, allow the delivery of the product to be made; (4) there is suspected fraud or unauthorised or illegal activity in reference to, including but not limited to, your account, payment card and address(es) associated with your order.
If your order is terminated in the situations set out above, any funds debited in advance for the products ordered will be refunded. LUMINE SINGAPORE reserves the right to exclude reasonable compensation from the reimbursed funds for the net costs incurred as a result of you breaking the contract.
Accounts, Passwords and Security
You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password and for any and all activity that occur under your account as a result of your failing to keep your account information secure and confidential.
You agree to notify LUMINE SINGAPORE immediately of any unauthorised use of your account or password or any other breach of security
You may be held liable for losses incurred by LUMINE SINGAPORE or any other user of or visitor to the Site due to someone else using your account as a result of your failing to keep your account information secure and confidential.
You may not use any one else’s account at any time without the express permission and consent of the holder of that account. LUMINE SINGAPORE cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Personal Data and Privacy
Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
Links to Other Sites and Third Party Content
This Site may contain links to other independent third-party websites (“Linked Sites”) that are not owned, operated or controlled by LUMINE SINGAPORE. These Linked Sites are provided solely as a convenience to our users. LUMINE SINGAPORE is not responsible for and does not endorse the content of such Linked Sites or the companies that operate and/or own them. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
LUMINE SINGAPORE does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results.
LUMINE SINGAPORE disclaims any and all liability in connection with or related to your use of the site and/or any LUMINE SINGAPORE services. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against LUMINE SINGAPORE for dissatisfaction with the site or any content is to stop using the site or any such content.
LUMINE SINGAPORE reserves the right to carry out the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site for any reason; (2) to modify or change the Site or any portion of the site and any applicable policies or terms and (3) to interrupt the operation of the Site or any portion of the Site as necessary to perform routine or non-routine maintenance, content correction or other changes.
You agree to indemnify, defend and hold harmless LUMINE SINGAPORE, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from or in connection with your use of this Site.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
For any feedback or enquiries, please contact:
LUMINE SINGAPORE Pte. Ltd.
6 Eu Tong Seng Street
#02-20, The Central
Tel: +65 9028 5383